Indo Visa Solutions

By accessing this website and using the services of Indo Visa Solutions, you acknowledge that you have read, understood, and agreed to be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our services.

1. Scope of Services

   Indo Visa Solutions provides professional visa and immigration consulting services in accordance with Indonesian immigration laws and regulations. Our services include, but are not limited to:

   • Visa consultation and application assistance
   • Visa extensions and related immigration services
   • Immigration and business-related advisory services

   All services are provided based on information and documents supplied by the client.

2. Online Service & Communication

   Indo Visa Solutions operates through online consultations and digital document processing. By using our services, clients agree to communicate electronically via email, messaging platforms, or other digital channels.

   Online service does not reduce the legal validity, professionalism, or compliance of our services. Clients remain responsible for providing accurate, complete, and timely information.

3. Client Responsibilities

   Clients agree to:

   • Provide true, accurate, complete, and up-to-date information and documents
   • Respond promptly to requests for additional information
   • Follow Indonesian immigration laws and regulations
   • Use visas strictly in accordance with their permitted purpose

   Indo Visa Solutions shall not be responsible for delays or rejections caused by incorrect, incomplete, or misleading information provided by the client.

4. No Guarantee of Approval

   Indo Visa Solutions does not guarantee approval of any visa, permit, or immigration application. Final decisions are solely made by the Indonesian Immigration Authority or other relevant government institutions.

   Any approval timelines provided are estimates only and may change without notice due to government policies or external factors.

5. Fees & Payments
   • All service fees will be clearly communicated before processing begins
   • Fees paid are generally non-refundable once services have commenced
   • Government fees, third-party fees, and additional charges are the client’s responsibility unless stated otherwise

   Refunds, if any, are subject to management discretion and case-by-case evaluation.

6. Confidentiality & Data Protection

   Indo Visa Solutions is committed to protecting client confidentiality. All personal data and documents are:

   • Used solely for immigration and legal purposes
   • Handled with reasonable security measures
   • Not shared with unauthorized third parties

   Clients acknowledge that electronic communication carries inherent risks, and Indo Visa Solutions shall not be liable for issues beyond reasonable control.

7. Guarantor Disclaimer & Legal Compliance

   Where Indo Visa Solutions acts as a guarantor or facilitator:

   • The client remains fully responsible for complying with Indonesian immigration laws
   • Any misuse of visa, illegal employment, overstay, or violation of regulations is not the responsibility of Indo Visa Solutions
   • Legal consequences arising from violations are borne solely by the client
     
     
8. Limitation of Liability

   Indo Visa Solutions shall not be held liable for:

   • Visa rejections or delays by authorities
   • Policy changes or regulatory updates
   • Losses resulting from force majeure events
   • Client non-compliance with immigration laws

   Our liability, if any, is limited strictly to the value of services paid.

9. Intellectual Property

   All website content, including text, logos, designs, and materials, is the property of Indo Visa Solutions and may not be copied, reproduced, or used without written permission.

10. Amendments

    Indo Visa Solutions reserves the right to amend these Terms & Conditions at any time. Updated versions will be published on our website and are effective immediately upon posting.

11. Governing Law

    These Terms & Conditions are governed by and interpreted in accordance with the laws of the Republic of Indonesia.